Privacy Policy

The Ikuo Hirayama Silk Road Museum (hereinafter referred to as “the Museum”) handles customers’ personal information in accordance with this Privacy Policy in order to properly protect and manage such information.

1. Collection of Personal Information

The Museum collects personal information by lawful and fair means.
Specifically, when you use the Museum or its website, you may be asked to provide personal information as necessary in cases such as the following:
• When applying for events
• When purchasing museum goods
• When using other services provided by the Museum
The information collected may include your name, address, telephone number, age, email address, and any comments or opinions you provide.

2. Purpose of Use of Personal Information

The Museum uses the personal information you provide in order to build an appropriate and smooth relationship with you and to support better museum activities.
• Specifically, such information will be used only for the following purposes:
• Research and analysis related to the Museum’s activities
• Sending newsletters, direct mail, and other information, where the individual has given consent
• Shipping museum goods
• Planning and operating various events
• Recording and organizing opinions and feedback
• Preparing statistical materials in a form that does not identify individuals
• Other operations necessary for providing the Museum’s services

3. Provision of Personal Information to Third Parties

The Museum does not provide personal information to third parties except in the following cases:
• When it is provided to contractors to the extent necessary to achieve the intended purpose of use
• (For example, contractors handling newsletters or direct mail distribution)
• In such cases, the Museum requires appropriate management by the contractor and exercises necessary and appropriate supervision.
• When the customer has given consent
• When disclosure is required by law

4. Management of Personal Information

The Museum strives to keep personal information accurate and takes appropriate security measures to prevent unauthorized access, alteration, leakage, and other risks.

5. Disclosure, Correction, Suspension of Use, and Deletion of Personal Information

If a customer requests disclosure, correction, suspension of use, deletion, or any other action regarding their own personal information, the Museum will confirm the identity of the requester and respond appropriately and promptly in accordance with applicable laws and regulations.
Information on procedures and methods for disclosure and related requests is available from the contact desk below.

Inquiries: Ikuo Hirayama Silk Road Museum Foundation
mail: info@silkroad-museum.jp

6. Retention Period of Personal Information

Personal information collected will be retained only for the period necessary to achieve the intended purpose of use, and will then be securely deleted by appropriate means.

7. Compliance with Laws and Review of This Policy

The Museum complies with the Act on the Protection of Personal Information and all related laws and regulations, and will review and improve this policy as appropriate.

8. Information Security Initiatives

The Museum is committed to ensuring information security in order to properly protect information assets, including personal information.
For the Museum’s basic approach to information security, please see the following.

Basic Information Security Policy